Shipping and Returns
All orders are generally processed and dispatched within 1 business day of payment receipt, provided there aren't any stock shortages or other unexpected delays. Should there be any delays with your order you will be notified via email or phone call.
All orders are delivered within 2 - 3 business days. We do not ship on Saturdays, Sundays or public holidays. Once your parcel has been dispatched you will be notified via email and receive a tracking number to view the status of your parcel.
If you are experiencing any complications or delays with your delivery please feel free to contact us at firstname.lastname@example.org or the shipping carrier using your provided shipping details.
If you are not satisfied with your clothing purchase you can send it back to us for an exchange or a return within 14 days of receipt. Please email email@example.com for any returns or exchange queries, we will be happy to assist you with any return needs:)
If the size you've chosen isn't a suitable fit, you will be able to exchange by returning the item(s) back to us using a courier of your choice at your cost. Once items have been received in good condition and unused, we will send the replacement item to you at our cost.
Our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use.
PLEASE NOTE: No refunds or exchanges on promotional items.
Disclaimer: Our return policy for our online platform differs from that of our retail outlets.